Cancellation policy Exclusive Rentals Spain S.L.:
- Bookings cancelled up to 1 month before the start of the stay will receive a 90% refund, after the 100 EUR service fee. This fee is waived for confirmed reservations, but not for cancelled reservations.
- Bookings cancelled up to 2 weeks before the start of the stay will receive a 45% refund, after the 100 EUR service fee. This fee is waived for confirmed reservations, but not for cancelled reservations.
- Bookings cancelled less than 2 weeks before the start of the day, will not be entitled to any refund
- If the guest decides to leave early, days not spent at the property will not be refunded
- Cancellations must be made in writing to: email@example.com by 12 midday (local time) on the appropriate day
If for any reason Luxury Rentals Madrid is obligated to change the TENANT’S real property, it must offer him/her new real property of the same or higher price than the one replaced, as well as offer THE TENANT the option to cancel his/her reservation and to obtain reimbursement of all the amounts paid and unused, without THE TENANT being entitled to demand any other payment for this event.
(Please refer to the special conditions of the COVID-19 cancellation policy)
Please note that the reservation with the non-refundable policy requires 100% prepayment at the time of booking.
In case of cancellation or modification the prepayment will be non-refundable.